In this role, I dive deep into complex technical challenges daily. My work involves leveraging WP CLI, troubleshooting caching issues, performing detailed access log analysis, conducting analysis of performance bottlenecks, and much more. I approach every support interaction and technical task with a commitment to understanding the root cause and providing effective solutions. I believe strongly in treating every customer and colleague with respect and empathy, ensuring that interactions are not just technically sound, but also positive and helpful. I genuinely care about the quality of my work and the success of those I support.

Before Kinsta, I spent four years at Portland Web Design, a WordPress-based web agency that focused on public utility websites, doing customer and technical support as well as internal team support and many other technical tasks. Although I had run a multi-author WordPress blog as a hobby about 10 years prior, this was where I really learned WordPress, DNS, Unix tools, and countless other technical tidbits.

In a previous life, I dabbled with the local wine industry, getting an associates’s degree from Walla Walla Community College, doing several seasonal internships, and spending a few summers at a tasting room and being a wine tour driver.

My other interests include politics, the Seattle Seahawks, Apple stuff, rotating through genres on Spotify, a whole lot of YouTube, researching things, and casual cycling.